Enter and view: Community Maternity Services

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Summary of report content

Healthwatch Swindon undertook enter and view visits of community ante-natal services on 22 April 2024 after being invited to do so by the service.

Key findings

  • Friendly and efficiently run clinic, despite locality issues through use of their Accurx system. 
  • Estates not properly furnished, requiring staff to take ‘DIY’ measures to improve their functionality. 
  • Lack of appropriate space to run parent courses and appointments. 
  • Some clinical spaces do not have the facilities to meet hygiene or safety standards. 
  • Parents reported their midwifery care as ‘Brilliant’. 
  • Staff work above and beyond given the chaotic set-up.

The report has five recommendations

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Pregnancy/maternity
Currently pregnant
Given birth in the last 26 weeks
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