Enter and view: Birmingham City Hospital Discharge Lounge
Download (PDF 962.96 KB)Summary of report content
Healthwatch Sandwell undertook an enter and view visit to Birmingham City Hospital Discharge Lounge on a number of dates between 29 May and 27 July 2024. They spoke to 17 people.
The report looks at:
- The internal environment
- Care on the wards before arriving in the discharge lounge
- The discharge process, including waiting times
- Accessibility
- Care on the discharge lounge
- Choice and being listened to
- Complaints
- Staffing and feedback
The report contains two recommendations about communication and accessibility