What you told us: monthly report September 2024

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Summary of report content

Healthwatch Northumberland report on key themes in the feedback they received in September 2024.  During this period they heard from 210 people.

The most common issues they heard about were GPs and hospitals. 

Access to GP services was the most reported concern, with issues about difficulty getting an appointment being the most common reason for access concerns. There appears to be emerging concerns around patients and online access too. Similar to hospitals, around a fifth of the comments received were complimentary about the quality of service received.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
210
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