People’s experiences of health and social care services during the first Covid-19 lockdown

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Summary of report content

Healthwatch Reading, West Berkshire and Wokingham conducted a survey of 628 people to understand their experiences of services during the COVID-19 lockdown.

The report found that some people encountered phones being unanswered, where as others found that phone consultations worked well for them. Although those who had video or telephone consultations suggested that the technical quality of the call could be improved. 

No recommendations were made in this report.

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General details

Local Healthwatch
Healthwatch Reading
Healthwatch West Berkshire
Healthwatch Wokingham
Publication date
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Maternity care
General outpatients and hospital-based consultants
Mental health crisis service
Home care/domiciliary care including personal assistants and personal budgets
District nurse and community nursing
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
628
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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