Enter and View: Arnold House
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Healthwatch Greenwich are carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.
Arnold House is a two-storey, purpose-built care home located in a busy area of Greenwich. It is close to Queen Elizabeth Hospital and is near public transport, shops, and other amenities. The home can accommodate 20 residents and is divided into four interconnected flats. Residents enjoy a large garden, and the home frequently hosts barbeques and parties. Arnold House offers a variety of activities, and during our visit, Healthwatch observed warm and caring relationships between staff and residents, a feeling echoed by the family members we interviewed. The care home keeps families updated through phone calls and emails, and they are welcome to visit at any time. While most feedback on communication was positive, some family members wanted more personalised updates about their loved one’s wellbeing. Overall, families and residents appear happy, and the care home has a homely atmosphere.