The Experience of Northwick Park Hospital

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Summary of report content

Healthwatch Harrow collected 233 people's experiences relating to Northwick Park Hospital during January to December 2020.

The report found that there were mixed experiences relating to satisfaction, access and quality. Acute care had many positive experiences (89%). Maternity care had a mixed satisfaction rating. 

No recommendations were made in this report. 

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Diagnosis
Discharge
Written information, guidance and publicity
Parking and transport
Referrals
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Inpatient care/General inpatients
Maternity care
General outpatients and hospital-based consultants
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
233
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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