Ealing Services for Children with Additional Needs (ESCAN) – Patient Experience Feedback Report

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Summary of report content

This research project was designed to understand the experiences of parents & carers of the children with additional needs on the quality and delivery of the ESCAN services available at Carmelita House. These services are:

  • Ealing Paediatric Occupational Therapy Services
  • Ealing Paediatric Physiotherapy Services
  • Ealing Paediatric Child Development Service
  • Ealing Paediatric Audiology Service
  • Ealing Paediatric Speech & Language Therapy Service

A survey questionnaire was designed to collect feedback from parents & carers of the service users. Feedback was collected from 64 parents & carers who visited Carmelita House for assessments or reviews. Overall, parents & carers gave highly positive feedback on the quality and delivery of the services. Out of a total of 64 respondent experiences received, 80% (n.51) were positive, 8% (n.5) were negative and 12% (n.8) were neutral.

Additionally, the overall experience feedback in each service category was overwhelmingly positive and it is noteworthy that there were three services with no negative feedback. Parents & carers highly praised staff attitude & behaviour.

Healthwatch Ealing made several recommendations in this report, and a response from Ealing Community Partners can also be found in the appendix of this report.

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Diagnosis
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Speech and language therapy; occupational therapy; other allied health professions
Paediatric care
Physiotherapy
Services for people with a learning disability
Other
Children's social care services

Details of people who shared their views

Number of people who shared their views
64
Ethnicity
All
Black / Black British: African
Asian / Asian British: Any other Asian / Asian British background
Any other ethnic group
White: Any other White background
Arab
Asian / Asian British: Bangladeshi
Black / Black British: Caribbean
White: British / English / Northern Irish / Scottish / Welsh
Asian / Asian British: Pakistani
Types of disabilities
Learning disability or difficulties
Other
Long term condition
Does this report feature carers?
Yes
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