Experiences of out of hours Palliative Care in Shropshire, Telford & Wrekin

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Summary of report content

Healthwatch Shropshire, and Healthwatch Telford and Wrekin, decided to ask those on a palliative care pathway and those supporting them to share their experiences with out of hours services through an online survey. They heard from 72 people.

When contacting out of hours service ShropDoc, or NHS 111, the majority of respondents were helped by having a medical professional call them back. Most commonly, the wait for a call back was between 15 – 30 minutes.

88% of respondents were very satisfied with the service provided, and 67% stated the staff had a good understanding of the local health services.

Both ShropDoc and the West Midlands Ambulance Service have been invited to provide a response to this report. Due to the pressure both services are under because of the pandemic, these have not yet been received.

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General details

Local Healthwatch
Healthwatch Shropshire
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Remote appointments and digital services
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
NHS 111
Palliative/end of life care

Details of people who shared their views

Number of people who shared their views
0
Age group
25 to 49 years
65 to 79 years
80+ years
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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