Deaf Focus Group - second report

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Summary of report content

Healthwatch Sandwell undertook a focus group with the local Deaf Association to find out their experience of health and social care during the Covid-19 pandemic. They spoke to 6 people.

Deaf people felt their experience of health and social care had been exacerbated by the pandemic.  Those that were shielding felt isolated and didn’t feel confident about going out.  Others felt their mental health had been negatively impacted.

Whilst they appreciated the need to wear face masks to protect themselves and others, face masks interfere with lip reading.  Communication is more difficult without BSL interpreters.

They also talked about secondary care being cancelled and being without hearing aids.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Accessibility and reasonable adjustments
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity

Methodology and approach

Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Ambulances and paramedics

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Does this report feature carers?
No
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