How Does it Feel For Me? Mercy's summary report

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Summary of report content

This is one of a series of reports by Healthwatch Leeds.  It provides a detailed case study of a woman from Zimbabwe and her experience of getting care for eye problems.

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Health inequality
Integration of services and communication between professionals
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ophthalmology
Optometry services/opticians

Details of people who shared their views

Number of people who shared their views
1
Gender
Women
Ethnicity
Black / Black British: African
Types of disabilities
Sensory impairment
Types of long term conditions
Blindness or severe visual impairment
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