Enter and view: Shakespear Ward, The Harbour
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Healthwatch Blackpool undertook an enter and view to the Shakespeare Ward at the Harbour on 6 August 2024. They spoke to three patients.
Healthwatch Blackpool had a positive experience overall on Shakespeare ward, and feedback was largely encouraging. Most of the patients they engaged with acknowledged that staff are busy, yet try their best. Most spoke about staff treating them with kindness, despite resources being stretched. Some patients would like to see an increase in staff capacity, so the activities room can be utilised more often as well as provisions being in place so patients can visit the gym when requested, improving their overall wellbeing.
Feedback from patients suggests they largely feel safe and receive a high quality of care, although some struggle with the lack of privacy when on a 1-1. The main areas for improvement related to TV’s being fixed within bedrooms, the vaping policy being enforced and ensuring active promotion of the vegetarian food menu for patients with specific needs. The environment was clean and representatives observed patients chatting with staff. Noticeboards wwere varied and contained lots of information.
The report contains six recommendations and a response from the provider