Dentistry in Tower Hamlets

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Summary of report content

Healthwatch Tower Hamlets report on their feedback on dentistry during the period March to December 2020.  During this period they received 62 comments on this subject.

The feedback was largely negative, reflecting the pressure on dentistry services during the pandemic. patients with non-urgent needs struggle to be seen, and there were also some reports of patients struggling to get urgent appointments for acute dental issues. Those in need of routine procedures worried that their issues may become acute if left untreated for too long. Patients reported getting antibiotics or painkillers for their tooth infections, without follow-up dental treatment.

Some patients are not sure whether they can access dental services at all; or feel reluctant to access them because of Covid-19 related worries. Many dentists stopped accepting new NHS patients. This means that unless they pay privately (which many cannot afford), many patients can only access emergency dental treatment via NHS 111 or the Barts Dental Clinic, with no follow-up.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Written information, guidance and publicity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
62
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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