The experience of those using shielding services in Croydon due to COVID-19

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Summary of report content

Healthwatch Croydon conducted a survey between August and October 2020 to gather experiences of 70 shielders during the COVID-19 pandemic.

The report found that most shielders received information about medication and food shopping, although, less for befriending services. Friends and family met most of the shielders needs, with over a quarter relying on neighbours. Organisation of food parcels was not always consistent. Significant numbers were not aware of specific services but said they would have used them had they been told, suggesting a communications gap between services available and unmet need. Shielders reporting needing mental health support. 

A number of recommendations were made in this report, such as improving communication, effective monitoring processes, and understanding needs. 

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General details

Local Healthwatch
Healthwatch Croydon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
70
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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