How services have adapted during the COVID-19 Pandemic across South Tees

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Summary of report content

Healthwatch South Tees conducted survey to gather information about health service delivery during the COVID-19 pandemic restrictions.

The report found that there was increase in digital engagement with services, such as GPs. There was a reduction in community services and activities, particularly for families and older people. Due to these adaptations, some local people have been excluded from care and support, mainly due to not having access to digital devices or choosing not to engage in this way. Face-to-face contact has, however, been missed and remaining in contact with some client groups has been difficult.

Healthwatch South Tees recommended that communication be on going, consider creative ways to engage with people who a digitally excluded, and stress the importance of feedback.

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General details

Local Healthwatch
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Publication date
Type of report
Report
Key themes
Access to services
Booking appointments
Cancellation
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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