What we are hearing 31st May 2020

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Summary of report content

Healthwatch Surrey collected general feedback from people during the pandemic up to 31st May. In April, Healthwatch Surrey conducted a survey with 150 people about the pandemic. 

The report found that some GPs were no longer making referrals and it was increasingly difficult to book appointments. There were positive experiences with hospital treatment and referrals due to the speed. However, delays and cancellations to services are impacting directly on people's wellbeing. Infection prevention and control practice can either build or reduce public confidence. People found it easy to keep up-to-date with information about how to stay safe during the pandemic. 

No recommendations were made in this report.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
150
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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