Overview of all experience of services from April – June 2020

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Summary of report content

Healthwatch Derby conducted a survey with 113 people during April to June 2020 to evaluate experiences of services during the pandemic.

The report found that the majority of people had positive experiences of virtual appointments with their GPs. People reported positive experiences when using pharmacies for prescriptions and advice. Acute services also had positive reviews around treatments, feeling safe, and communication. 2 people raised issues around not knowing when their treatment/surgery would be re-starting/re-scheduled and 3 people mentioned that they had had referrals to secondary care but were unaware on when this would be happening.

There were no recommendations made in this report. 

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
Other
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
113
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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