‘You Said, We Did’ – August 2024
Download (PDF 65.31 KB)Summary of report content
In this short report Healthwatch East Sussex shares the changes the public has helped them deliver during August 2024.
Key concerns addressed include:
Guiding individuals to self-refer for health and social care support, assisting with NHS dental access, and providing information on the NHS Healthcare Travel Cost Scheme for low-income individuals.
They also helped families navigate education and healthcare services, such as the EHCP process, and intervened to ensure clearer messaging around Non-Emergency Patient Transport Services eligibility.
The team worked with NHS Sussex to address concerns about GP appointment limits, referral mechanisms, and the Right-to-Choose process. They advocated for more accessible feedback and complaints procedures within the NHS, aiming to improve patient experiences.