Enter and view: Corby Willowbrook Health Centre CDC
Download (PDF 476.5 KB)Summary of report content
This is an enter and view report by Healthwatch North Northamptonshire and Healthwatch West Northamptonshire. Healthwatch representatives visited the Corby Willowbrook Health Centre to look at the Community Diagnostic Centre there.
There are key findings in the report.
1. Accessibility and Transport:
• The centre is accessible by public transport, with a bus stop nearby.
• There were issues with parking availability, especially for disabled spaces, which were sometimes occupied by mobile diagnostic vans.
2. Facilities and Environment:
• The diagnostic services visited (phlebotomy and ultrasound) were quiet and pleasant, with clean and comfortable seating.
• Some patients had to stand due to limited seating in the waiting area shared by ultrasound, x-ray, and urgent care.
3. Staff and Patient Interaction:
• Staff were friendly and respectful of patient privacy and dignity.
• There was a lack of usage and signage for hearing loops, and no posters informing patients about accessible information standards.
4. Patient Feedback:
• Most patients found the location convenient and the staff to be the best part of their experience.
• Issues highlighted included the need for improved parking and a larger waiting room.
There are recommendations in this report.
• Enhancing parking facilities, including dedicated drop-off areas and increasing the availability of spaces for patients and their families and carers.
• Improving the signage and notice boards and increasing the available patient information, including relevant information for patients and ensuring notices and signage are easily visible.
o We recommend making changes to the notices that are on white paper against a white wall which can be challenging for dementia patients.
o Some of the signage was quite small and the contrasting colours on the reception sign we felt could be challenging for some individuals with dementia, this could be increased in size to support patients with dementia.
• We recommend that the TVs that are currently not in use, be purposed to be able to show relevant information and/or entertainment for patients.
• Considering the patient feedback, we recommend expanding the waiting room space to accommodate more patients.
There are no follow up actions in this report. There is a response from the provider.