Patient feedback report April - June 2024
Download (PDF 866.76 KB)Summary of report content
In this report Healthwatch Kensington & Chelsea summarise all feedback gathered from April-June 2024. They heard from 121 people through 6 events and provided advice to 239 individuals. Their website had 3,500 visitors focused on health news and reports.
Key work discussed in the report includes:
- Enter & View visits at Chelsea & Westminster Hospital where the team evaluated appointment letters, travel, signage, and waiting experiences.
- Intermediate care research with Imperial’s Networked Data Lab which highlighted concerns about communication, decision-making, and specialist service integration for older adults.
- Digital inclusion feedback from seven older adults which identified barriers like language, privacy concerns, and lack of training, which will guide future support efforts.
The report summaries key themes from the feedback include improving accessibility, communication, the need for clearer information about the complaints, better support for carers and mental health services.
Also discussed is the impact of the teams work; highlighting the 16 recommendations published to improve the accessibility of local GP practices, through Enter & View reports.
Healthwatch Kensington & Chelsea's ongoing work includes conducting surveys to assess how the cost-of-living impacts access to healthcare, gathering insights on eye care, and addressing digital inclusion, while continuing regular Enter and View service evaluations to identify areas for improvement.