Enter and view: the Oaks Care Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to the Oaks Care Home on 29 January 2020 as part of a programme of visiting local care homes.  They spoke to 2 members of staff and observed 15 residents.

Healthwatch Greenwich felt that the Oaks Care home provides a homely environment. Resident rooms are spacious and personalised. Staff are attentive and clearly know their residents well. Healthwatch Greenwich were pleased to see that most of the issues raised in their previous report have been addressed.

However, they found some corridors to be dimly lit, outdated décor, and inconsistent provision of contrasting handrails. The Care Home Manager is aware of the need for improvements to ensure the home meets the needs of its residents and plans are underway, including the increased provision of memory boxes, and a gardening project to increase the physicality of residents.

The report contains three recommendations about improving the dementia-friendliness of the home; improve the décor and hygiene of the home and improving the lounge.

The report contains a brief response from the provider.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Food, nutrition and catering
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Priority Adult Care

Details of people who shared their views

Number of people who shared their views
3
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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