Enter and view: Puddingstone Grange Care Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to Puddingstone Grange Care home on 8 January 2020 as part of a programme of visiting local care homes.  They spoke to six residents, six members of staff, two relatives and the registered care manager.

Puddingstone Grange Care Home provides a homely environment. From Healthwatch Greenwich’s observations of interactions, and conversations with residents, residents are generally happy with the care they receive. Staff are friendly, attentive, and visibly know their residents well. As a team, staff communicate with each other well, and feel supported by management.

The report contains four recommendations about personal safety, autonomy for residents, personalised bedroom doors and accessible information on notice boards.

The report contains a response to the provider with comments on the recommendations.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Avante Care

Details of people who shared their views

Number of people who shared their views
15
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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