Listening to: The thoughts and feelings of people who use mental health services in Hampshire and the Isle of Wight

The aim of this project, which was commissioned by Wessex Clinical Network and Hampshire and Isle Wight Sustainability and Transformation Partnership (HIoW STP), was to identify key themes from existing mental health service user and carer experience and engagement reports across Hampshire and the Isle of Wight.

Healthwatch Hampshire and Isle of Wight undertook an independent review of national and local information from the last three years to create this thematic report summarising people’s views of mental health services. They identified themes that are cross cutting (i.e. that come up across all services); and some that are specific to different areas of the mental health pathways for adults; and then for children and young people’s services.

The report contains recommendations about areas that the mental health system may wish to explore further with people and that may help improve processes around gathering people’s feedback; engagement and coproduction.