People’s experiences during Covid-19: Insight to inform the recovery of cancer services

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Summary of report content

Healthwatch Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth provide insight about people’s experiences and views of health services during the Covid-19 pandemic and lockdown. People’s feedback covers a range of services and is divided into the following four sections:

  • A local cancer patient’s story
  • General feedback, including some from seldom heard groups
  • Feedback about digital or remote support
  • Feedback from cancer patients and carers, including what has helped

The insight comes from a range of local and national sources and is intended for use around the recovery of cancer services in Dorset, Hampshire and Isle of Wight (HIOW), the area covered by the Wessex Cancer Alliance.

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General details

Local Healthwatch
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Health inequality
Written information, guidance and publicity
Integration of services and communication between professionals
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Interviews
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Screening services and testing
Oncology and cancer care

Details of people who shared their views

Number of people who shared their views
1000
Age group
All
Gender
All
Sexual orientation
Bisexual
Heterosexual / Straight
Gay men
Lesbians / Gay women
Pregnancy/maternity
N/A
Types of disabilities
Learning disability or difficulties
Mental health condition
Sensory impairment
Long term condition
Types of long term conditions
Cancer
Learning disability
Does this report feature carers?
Yes
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