Insight bulletin: September 2020

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Summary of report content

Healthwatch Surrey reported on the key themes drawn from over 100 people sharing their experiences during September 2020. Key themes included:

  • Praise and thanks for health and social care workers
  • COVID-19 testing availability
  • Flu vaccinations
  • A lack of communication following cancellation of appointments or services
  • Video or phone consultations that do not take the person’s needs into account
  • Gaps in service integration.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Other
Adult social care, including care packages and social workers
Emergency department (inc A&E)
Name of service provider
Multiple

Details of people who shared their views

Number of people who shared their views
100
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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