Enter and view: Westcombe Park Nursing Home (BUPA)
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Healthwatch Greenwich conducted an unannounced Enter and View visit to Westcombe Park Nursing Home in January 2020. They spoke to 3 residents, and 4 members of staff.
The report found that staff and residents have good relationships with each another, and quality of care appears good. Menu choices are impressive, however, kitchen areas (in parts) on the upper floors are dated and in need of refurbishment. Corridors in the home are very narrow with just enough room for a wheelchair to pass through. If a wheelchair user, or a trolley, is moving down a corridor, there is no room for traffic in the other direction. In the event of an evacuation, this could create a bottleneck and subsequent delay. Improvement to the internal environment would make it more dementia-friendly.
Recommendations were made in this report, for example repainting handrails to make them dementia friendly, and personalising residents' doors.
The provider did not comment at time of publication.