Care home website review

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Summary of report content

Healthwatch Luton conducted a review of 39 private care home websites between 8th and 16th August 2020.

The report found that 7 of the care homes did not have a website and 21 did not have a Facebook page. Of the websites reviewed, 14 had information about coronavirus and 12 had information about the changes to visiting. 34 websites did not include specific details of how to make a complaint or compliment.

A numebr of recommendations were made in the report. 

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Complaints
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
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