Understanding the impact of COVID-19

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Summary of report content

Healthwatch City of London conducted a survey to gather views on the provision of services during the pandemic from 34 people. 

They found that people generally had access to the right information to stay well. 57% of people reported that they contacted NHS 111 because they were unable to contact their GP, with 43% being referred to a GP as a result. There was a mixed response about how well the GP website was to obtain accurate information.

Healthwatch City of London stated that the report has been shared with a number of key stakeholders. 

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General details

Local Healthwatch
Healthwatch City of London
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
34
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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