Coronavirus experience survey report

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Summary of report content

Healthwatch Sutton collected feedback from 134 people during the Coronavirus pandemic via a survey.

The report found that 45% of people reported receiving too much information with 46% receiving the right amount. The most popular places to find information were news websites and the NHS website. A high proportion of respondents stated that they had felt the impact of COVID-19 on themselves or their friends and family.

No recommendations were made in this report. 

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General details

Local Healthwatch
Healthwatch Sutton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
134
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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