Healthwatch Northumberland Q4 report 2019/20

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Summary of report content

Healthwatch Northumberland reports on the feedback it received in Q4 of 2019/20.  During this period, it received 24 pieces of feedback or interactions with the public.

Most of the feedback related to primary care, mainly GP practices.  Healthwatch heard from patients who had concerns about the regularity and type of prescriptions they received, about the sharing of their information, or their diagnosis.  Feedback about other services included confusion about who can access patient transport and patients having access issues with transport, as well as patients being dissatisfied with timing or quality of care or diagnosis.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Administration (records, letters, results)
Caring, kindness, respect and dignity
Parking and transport

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
24
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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