Coronavirus (COVID-19) pandemic 2020: What did the people of Telford & Wrekin say?

Healthwatch Telford and Wrekin (HWT&W) wanted to gather the views and experiences of local residents who have accessed Health and Social Care Services within Telford & Wrekin (T&W) during the Coronavirus (COVID-19) pandemic. To understand how people’s mental health and wellbeing has been affected and identify what has worked well and what could be improved. Engagement was carried out between May – June 2020, using a survey designed by HWT&W, with a total of 122 respondents. The results from this study revealed what people’s main challenges were during the lockdown period and themes were identified within each question, giving us a richer understanding of people’s experiences. The majority of respondents have found it difficult to cope during lockdown, people have been affected emotionally and mentally by not being able to go out and socialise with others. Furthermore, many have stated how they felt let down by the government and accessing services had been so much more difficult.