Enter and view: Lighthouse Lodge

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Summary of report content

Healthwatch Wirral conducted an announced Enter and View visit to Lighthouse Lodge in April 2019. Lighthouse Lodge provides residential and nursing care for up to 80 people.

Healthwatch Wirral were informed that care plans are person centred and reflect people’s needs and wishes. The Manager reported that staffing levels are adequate to provide safe care to the 26 people currently residing in the home. Snacks and drinks are available throughout the day and family and friends are welcome to join residents for meals by prior arrangement. Lighthouse Lodge has a good relationship with visiting professionals who provide a range of services for the benefit of the residents. It was reported that Lighthouse Lodge organises its own activity groups in the care home such as knitting, dancing, painting and exercises. The home was large, bright and clean and during the visit staff throughout the home were observed treating residents with dignity and respect.

A number of minor recommendations were made in the report. 

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Lighthouse Lodge

Details of people who shared their views

Number of people who shared their views
3
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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