Enter and view: Elderholme

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Summary of report content

Healthwatch Authorised Representatives were very impressed with the many examples of innovative good practice which should be shared widely. There was a pleasant atmosphere within the home with staff and residents interacting well The home gave the impression of a well-run caring establishment. Residents appeared to be very well looked after and were treated with dignity and respect.

Staff worked well together and appeared to be carrying out their duties efficiently and in an organised manner. Relationships between the carers and senior staff appeared to be good. Staffing levels were supplemented by volunteers. The environment was safe and clean. People had access to innovative equipment such as the Mobile Shower. Overall, we concluded that this home is extremely well led as the above examples demonstrated.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Health inequality
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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