Enter and view: Highley Medical Centre

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Summary of report content

Healthwatch Shropshire conducted an announced Enter and View visit to Highley Medical Centre in January 2020. They spoke to two patients during the visit.

The report found that the surgery offered cramped accommodation internally and that there was inadequate car parking externally. Patients had mixed views about how easy it was to book an appointment. The practice website provides patients with a great deal of information.

Healthwatch Shropshire made a number of recommendations relating to updating the website; reviewing information displayed in the waiting area; and extending online booking to other health professionals other than GPs.

The service provider responded well to the recommendations.

 

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
2
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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