The Experience of Northwick Park Hospital

Download (PDF 1.42 MB)

Summary of report content

Healthwatch Harrow report on the feedback they have received from local people about Northwick Park Hospital during the period July 2019 to June 2020.  They had spoken to 316 people during this period.

Just over half of the feedback they received was positive.  While most people are pleased with treatment & care, levels of support and waiting times in A&E are questioned. Comments reflect a great appreciation of the service provided by Acute Care during the Covid-19 pandemic. Despite visiting restrictions, family and carers report good levels of involvement in inpatient care. Some who report cancellations of elective care say information is lacking, creating uncertainty. Administration and telephone access remain issues for many. Nursing support on the ward appears to be much better than that in A&E. Some people do not feel adequately supported or informed, following discharge.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Written information, guidance and publicity
Public consultation and engagement
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Inpatient care/General inpatients
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
316
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
No votes have been submitted yet.