What you told us: monthly report June 2024

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Summary of report content

Healthwatch Northumberland report on key themes in the feedback they received in June 2024.  During this period, they heard from 269 people.

Poor quality of care and communication issues at hospitals were the most common themes this month. There were also several positive comments about the quality of care received from GP surgeries.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
269
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