Healthwatch Kingston Upon Hull Intelligence Report June 2020

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Summary of report content

Healthwatch Hull asked members of the public to share their views and experiences of Health and Social Care services during June 2020.

23 members of the public reached out to us and completed our survey, they highlighted the following issues:

Access, Staff Attitude, Administration / Other, GP's, Doctors, Patient Dignity, Quality of Care / Support, Quality of Care Support (COVID-19), Treatment and Waiting Time (Other)

This information was sent to the local authority, CQC and Hull CCG to inform them of what we have been told.

No recommendations were made in the report.

 

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Discharge
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
General outpatients and hospital-based consultants
Care home
NHS 111
Name of service provider
The Avenues Medical Centre, Oaks Medical Centre, Diadem Medical Practice, Hull Royal Infirmary, Castle hill Hospital, Rossmore Care Home, Dental Design Studio, CHCP

Details of people who shared their views

Number of people who shared their views
23
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Long term condition
Does this report feature carers?
Yes
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