Healthwatch Kingston Upon Hull Intelligence Report April 2020

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Summary of report content

Healthwatch Hull asked members of the public to share their views and experiences of Health and Social Care services during April 2020.

31 members of the public reached out to us and completed our survey, they highlighted the following issues:

Quality of Care / Support, Waiting Time, Access, Patient Dignity, Safeguarding, Staff Attitude, Prescription, Communication, Diagnosis.

This information was sent to the local authority, CQC and Hull CCG to inform them of what we have been told.

No recommendations were made in the report.

 

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Diagnosis
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Oncology and cancer care
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Ambulances and paramedics
Name of service provider
Castle hill Hospital, New Hall Surgery, Oaks Medical Centre, Calvert / Newington Medical Centre, Sydenham Group Practice, Haxby Orchard Park Surgery, Boots Pharmacy, Morrison's Pharmacy

Details of people who shared their views

Number of people who shared their views
31
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Mental health condition
Long term condition
Types of long term conditions
Asthma, COPD or respiratory condition
Does this report feature carers?
Yes
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