Quarterly impact report – October – December 2023

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Summary of report content

HealthwatchSurrey report on their impact in Q3 2023/24. During this period:

  • 105 People supported through their helpdesk 
  • 100 People supported by our Independent Health Complaints Advocacy Service 
  • 463 Hours provided by their volunteers
  • 612 Stakeholders signed up to receive their Insight bulletin

They also report on:

  • Connecting communities to support
  • Supporting the use of the NHS app
  • Access to healthcare for recent migrants
  • Supporting a listening culture in mental health and social care

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Other

Details of people who shared their views

Number of people who shared their views
115
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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