Summary of report content

Between June 2019 and September 2019 Healthwatch Cheshire East and Healthwatch Cheshire West attended the five Pride events taking place across Cheshire. Using a survey, they collected 162 people's experiences of health and care services. 

The report found that transgender people reported a lack of signposting of information regarding treatment and support from the NHS and their local GP's websites. Some GPs had a lack of understanding and sensitivity concerning trans people. There is a lack of joined up working between private Gender Specialists and GPs. The Recovery College was praised highly in providing excellent counselling, diagnosis and support with mental health. People had also reported negative experiences with their GPs when they declared their sexuality. 

Healthwatch Cheshire West and East made the following recommendations that GPs should provide consistent and easy ways to find information to support the Trans community and that existing knowledge across the CCG should be improved to support the LGBTQ+ community around specific health needs. 

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General details

Local Healthwatch
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
162
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Other
Does this report feature carers?
No
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0
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