What are people telling us during COVID-19

This report contains the key messages from Healthwatch Luton’s evidence about what people told them during the coronavirus pandemic between February 2020 – June 2020.

During the early part of the pandemic, Healthwatch Luton heard from people about their views on changes to the services- most of their evidence was about providing information and signposting so that people could continue with their care. During the first few weeks, there seemed to be confusion whether their care would continue, followed by a distinct increase in positive feedback on how the health services and the local authorities had responded to the residents. However, some people were still confused around their personal care or their families’ but most people had a sense of understanding about the situation.

In April and May, they received feedback on treatment and care and people feeling “if it is not Covid-related then no one seems to be interested”, although majority of people were supportive of the system, in particular health and care workers. Some feedback related to hospital discharge, communication with family members and hospitals and about people’s confidence on the testing process. People shared their concerns about their finances as well.  

In June, they received feedback on accessing services which was both positive and negative around GPS and other services. There was increased anxiety and confusion which had an effect on the mental health of the general population. The report highlights what worked well and what did not as well as what could be improved. It also highlights what Healthwatch Luton has done to support the local community during the Coronavirus pandemic so far.