Annual report 2019-2020
Download (PDF 1.89 MB)Summary of report content
This report details Healthwatch Sutton's achievements in the annual year of 2019-2020.
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General details
Local Healthwatch
Healthwatch Sutton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Methodology and approach
Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A
Details of health and care services included in the report
Details of health and care services included in the report
Dentist
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Mental health crisis service
Adult social care, including care packages and social workers
Details of people who shared their views
Number of people who shared their views
1642
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes