Healthwatch Wakefield Annual Report 2019/2020

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Summary of report content

Healthwatch Wakefield set out their achievements for the year 2019/20.  85 volunteers helped to carry out their work. They employed 11 staff They received £264,135 in funding from the local authority in 2019-20.

942 people shared their health and social care story with Healthwatch Wakefield. 277 people accessed Healthwatch advice and information, signposting or contacted them with questions about local support.

17,620 people 13,203 visited Healthwatch Wakefield’s website, with 12,718 new visitors this year; 2,511 people connected with them through social media; and 1,906 people engaged with them at 150 community events, not including Young Healthwatch work.

Healthwatch Wakefield published 9 reports about the improvements people would like to see with their health and social care, and from this, they made 53 recommendations for improvement.

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General details

Local Healthwatch
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Written information, guidance and publicity
Accessibility and reasonable adjustments
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Oncology and cancer care
Maternity care
Other
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
942
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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