How is Covid-19 affecting Croydon residents?

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Summary of report content

Healthwatch Croydon report on the initial findings of a survey of Croydon residents’ experience of the Covid-19 pandemic.  There were 63 respondents between 3 April and 23 April.

The report looks at people’s information needs and how they have met.  It also looks at the main impacts on people of the lockdown and the pandemic.  These are food supplies, accessing healthcare, social isolation, the impact on people’s mental health, financial and work issues and the impact on children and young people.  They asked people to rank their needs in order of preference. Not surprisingly, social interaction was the highest need, with food and deliveries of food second, other significant numbers were concerned about keeping safe as well, money, accessing medical treatment and being able to undertake normal activity like getting a haircut.

There were 7 suggestions for change on information, publicising the help available for people getting food, how to access healthcare services, access to employment, benefits, housing and financial advice, and initiatives to support families and children, and to provide mental health support for people who have been affected by lockdown.

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General details

Local Healthwatch
Healthwatch Croydon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
63
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
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