Enter and View: Ward 17 - Princess Royal Hospital

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Summary of report content

Healtwatch Telford & the Wrekin undertook an Enter and View visit to Ward 17 Head and Neck and Supported Discharge at the Princess Royal Hospital on 28 February 2020 as part of an engagement programme to visit all wards at that hospital in 2019. They spoke to 9 patients, 4 staff and 6 relatives.

They found that the unit was clean, tidy and free of clutter and it was fully staffed on the day of the visit.  A number of patients had been on several wards before being admitted to this unit. Patients thought the staff were cheerful, friendly, caring and kind. A member of staff was always present in each bay. Patients felt the response time to call bells was good and they had confidence in the staff.  They had protected meal times and a good choice of food at meal times.  However, patients’ experience on Ward 4 disappointing and they felt staff were under pressure.

There were four recommendations about additional services that could be provided; staffing, posters and praise for the good relationships between staff and patients.

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Written information, guidance and publicity
Caring, kindness, respect and dignity
Food, nutrition and catering
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Oncology and cancer care
Discharge lounge/ discharge team/ discharge to assess
Name of service provider
Shropshire and Telford Hospital NHS Trust

Details of people who shared their views

Number of people who shared their views
19
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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