Insight: the public's health and social care views
Download (PDF 476.5 KB)Summary of report content
Healthwatch North Yorkshire report on key themes in the feedback they received from December 2023 to March 2024. During that period they spoke to 276 people.
GP services
Over two thirds of feedback was negative.The main concern raised was around access, with people expressing frustrations with long phone queues when trying to book an appointment and long waiting times for appointments. When people can get an appointment at their GP practice, they are often happy with the quality of care, the fundamental issue is access.
Hospital care
Nearly half the feedback was negative. Praise for staff was reflected in the feedback, with many reporting that the staff they saw were professional, understanding, and efficient. Despite these positives, long waiting times at hospital (accident and emergency), long waiting times for outpatient appointments and issues related to maternity services were also raised.
Mental health support
Nearly three quarters of feedback was negative. Key issues included concerns surrounding the long waiting times to access child and adolescent mental health services and issues with the NHS’s talking therapies.
Dentistry
Eighty five per cent of feedback was negative. . Most of the feedback (74%) was regarding people being unable to register for an NHS dentist.
Social care
There were nine pieces of feedback relating to social care, all of which were negative.
NHS 111
There were three pieces of feedback about NHS 111. Two were positive and one negative.