Monthly feedback report: August 2023

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Summary of report content

Healthwatch Greenwich report on key themes in the feedback they received in August 2023.  During this period they heard from 233 people.

Key themes included:

  • Registering with a GP
  • Booking GP appointments
  • Maternity care
  • A&E
  • Outpatients appointments

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
Maternity care
PALS

Details of people who shared their views

Number of people who shared their views
233
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0
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