Enter and view: Rock Cottage Care Service

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Rock Cottage Care Service in February 2020. The care home provides residential care for up to 36 residents. 

The report found that staff were satisfied with the management of the home. They felt that they had received appropriate training and are encouraged to acquire further skills. Residents are able to go out for walks, although group outings are difficult due to lack of transport. There is a choice of food and drink for all residents. The home has a retained GP service who visit the home twice a week. The home does not often have residents or relatives meetings.

A number of recommendations were made to the home, including updating their satisfaction survey and investigating the malodours.

The service provider responded to these recommendations and disagreed with some. 

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Food, nutrition and catering
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Rock Cottage Care Service

Details of people who shared their views

Number of people who shared their views
2
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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