Enter and view: the Croft Care Home

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Summary of report content

Healthwatch Sunderland carried out an Enter and View visit on 27 February 2020 to the Croft Care Home, as part of a programme of annual visits to all local care homes.  They spoke to 5 staff, 3 residents and 6 relatives.

The report looks at 9 indicators of good quality care in care homes: a strong and visible management, staff with time and skills to do their job, a good knowledge of each resident and their individual needs, a varied programme of activities, quality, choice and flexibility around food and mealtimes, regular access to health professionals, accommodation of residents’ personal, cultural and lifestyle needs, an open environment where feedback is actively sought and used and provide a physical environment which is suitable for the needs of the residents.  The Healthwatch Enter and View team assessed the home against each of the indicators.  They agreed or strongly agreed that the home met all these indicators.  There were no recommendations.

Clovely Care Limited

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Clovely Care Limited

Details of people who shared their views

Number of people who shared their views
14
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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