Views of young people about the use of technology in the NHS
Download (PDF 527.71 KB)Summary of report content
The aim of this report was to:
1. Find out more about what people think about the use of technology in the NHS
2. To consider how communication and engagement with patients and the public is working in GP services. GP practices are grouping together into primary care networks and therefore it is important to consider patient/public perspectives in the light of this.
15 young people participated in the focus group on 12 March 2020. The group was made up of 16-18 year-old students. There were nine females and six males. Their ethnicity was disclosed as: nine from White British communities, two Sri Lankan community members, two from the local Pakistani community and one from the Indian community as well as one student who described themselves as being from a mixed heritage background.
This group expressed some concerns which were similar to those of the other age groups we gathered information as part of this piece of work. They called for flexibility in approaches to meet the needs of individuals and different circumstances and expressed concerns about security of personal information, for example in health records.
This group had a preference for using Apps. There was not a preference for using video technology for appointments.
Understanding which service to use and what it is appropriate to use them for was an issue and an interesting suggestion was made about how to help young people navigate such decision making as they move to independence and adulthood.