Together we are making a difference - Ward 35

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Summary of report content

Healthwatch Sefton reports on the impact of their Enter and View visit to Ward 35 of the Aintree Hospital on 9 July 2019.  They had been asked by the Trust to visit the ward and gather feedback from patients on all aspects of their treatment.

The report summarises the findings of the Enter and View visit and the changes made by the hospital as a result.  These include changes to discharge planning, recruiting an activities co-ordinator, the purchase of new televisions, checking that the ward clocks are working, improving patient information boards, improving laundry facilities for patients who don’t have family to support them, and improved staffing levels. 

 

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General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Impact or Progress
Key themes
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Discharge
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
Mersey Care NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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